Customer service
Customer service
How long can I wait to return a gift to the store?

How long can I wait to return a gift to the store?

Did you get some bad gifts this year? Don’t worry, you may not be stuck with them—and that well-meaning but misguided friend or relative doesn’t have to know! Here’s how to return holiday gifts with minimal hassles. [ More ]

Recalls: Outdoor fireplaces and kids' products

Recalls: Outdoor fireplaces and kids' products

Outdoor fireplaces Nantucket Distributing is recalling about 1,200 Clay Bowl Outdoor Fireplaces. The fireplaces, which were sold at Christmas Tree Shop Stores and And That! stores from July 2013 to October 2013, have been recalled because when the fire is lit, pieces of the clay fireplace bowl can blow off of the bowl posing impact and burn hazards. The recalled model number CTFB215 is located on the color label on the original packaging for the fireplace, and retailed for around $70. [ More ]

How to haggle and succeed

How to haggle and succeed

I have to admit, I’m not the best haggler. I’m fairly shy about asking for a better price, even though I’ve done it and saved money. It’s like our surveys consistently show: of the people who are brave enough to ask, the vast majority succeed. [ More ]

 How to run a successful lemonade stand

How to run a successful lemonade stand

There couldn’t be a simpler business than a kid at a table selling lemonade, right? Maybe so, but when it’s a kid’s first venture, there are lots of lessons to impart. Last weekend we helped my boyfriend’s son set up his first lemonade stand. We learned a lot, and so did the kid (his name is Aiden and he’s 8 years old). [ More ]

A new way to haggle—online

A new way to haggle—online

If I’m at a store that I think is deal-friendly, I’m not afraid to ask a salesperson: “Is this your best price?” Or, “Is that the best you can do?” But those kinds of opportunities seem few and far between, don’t they? I mean, if I’m at a small mom-and-pop store where I know I’m dealing with the owner, sure. But at major retailers? No way. [ More ]

Is there a returns blacklist?

Is there a returns blacklist?

In our July issue, we reported on the so-called returns blacklist. There’s no official list per se, but companies do keep track of the number of returns customers make and use that data to accept or deny future returns. [ More ]

Getting personal with shoppers

Getting personal with shoppers

I am so psyched that we have a feature in our October issue on personal shoppers. I’ve always wanted to try one, but could never bring myself to do it. Why? I guess I felt like I didn’t deserve to take advantage of such a luxury, even though it’s free. [ More ]