For the May issue, which we’re putting together now, we’re doing a story on makeup brushes. We’ve asked experts to tell us which brushes they love and why, plus which ones we can buy cheap and which ones we should splurge on. So I’ve been busy buying all different kinds of makeup brushes from different sites. On Monday, I ordered a single Maybelline eye makeup brush from Walmart, and asked for rush shipping.
Two days later, I got a large box from Walmart, big enough for two pairs of shoes. Guess what was inside? One tiny eye makeup brush! In a giant box! Stuffed with tons of brown paper! I was outraged, as were colleagues. What a waste! Walmart certainly could’ve sent the brush in a small padded envelope, cutting my shipping costs and saving some hassle.
I sent an e-mail through the website immediately. My mesage was simple: What’s up with the huge box for a tiny eye makeup brush? Walmart responded with what seemed like an automated, if slightly personalized, automated reply the next day: “We strongly apologize the brush did not arrive packaged in the right manner.” What? And the remedy? Walmart took the $1.31 for rush shipping off my bill. What?
That was not the point! I didn’t want my money back. I want my planet back! The point was to say, Hey! Use some common sense! Don’t be so wasteful! Let’s go green! Amazon started trying to reduce its packaging a few years ago, and others have followed. We like Walmart and shop there often, but it makes a person think! While I appreciate the effort by Walmart to make good on the issue, time to step back and see the whole problem!
Have you encountered excessive packaging? Have you complained? Send us your photos!