Fab.com is fabulous when for finding cool unique stuff. It’s my fave new go-to-gift site (and app)—though I must confess I’ve mostly bought gifts for myself! I recently ordered a gorgeous throw pillow, but when it arrived, it just looked too small on my couch. So I decided to return it. When I called to get authorization, per instructions, I found out that the pillow was final sale. I’d missed the fine print somehow, and that’s on me. But Fab’s rep said they were sorry I wasn’t satisfied and offered to give me credits in exchange for keeping the pillow. I wound up getting a free pillow, and they got a customer for life!
Eileen Fisher sent me a gift card for the price of one of their dresses, even though I’d bought it at Nordstrom and didn’t have the receipt. They just took my word for it. And I got the gift card because my not-cheap EF dress pilled after just two (gentle) washings. I’d sent them an e-mail, just as an FYI, and got a phone call almost immediately from a customer service rep. She gave me the option of sending the dress to a special department where they could take a look at it, and she told me to explain what I’d like in return. I asked for a refund, but I was still surprised and pleased to get what I got.
Now my complaints:
American Airlines, you could have done a lot better than the measly $50 voucher you sent me after my Christmas flight was cancelled. When all the other big airlines allowed for free itinerary changes before the big storm hit the Midwest, you held out. I got stuck overnight in O’Hare, just as I’d predicted (and I was lucky it wasn’t longer!). That $50 isn’t enough to make me want to choose American next time I fly.
And Palisades Mall, please don’t put new store logos on the outside of your building until the store actually opens. I came to your mall because I saw the UNIQLO sign from the highway, then spent 15 minutes looking for the store, only to find a sign that said “coming this spring. When I asked mall management about it, I was told that I should check the website or Facebook for a current store list. Really?! Instead I’ll just shop at uniqlo.com. (If you don’t know this funky Japanese department store, check it out!).
What kind of luck have you had lately with customer service? Share your compliments and your complaints below.