I was shopping at Anthropologie the other day, and when it came time to get the receipt, the young woman at the checkout asked if I wanted my receipt e-mailed to me. I had never been asked that before, so when I questioned if this was something new, she said yes, that it was for customer convenience, and ensured that you wouldn't misplace the receipt if you had to bring something back. I opted for the paper receipt right there until I had a chance to think about it some more.
According to the National Association of Convenience Stores (NACS), more retailers are going paperless—or at least trying it out, including The Apple Store, Nordstroms, Anthropologie, Urban Outfitters, and some Whole Foods stores.
It certainly has its up sides:
• It’s a space saver. My wallet is bulging with receipts, because that's where I like to stash them. And as it turned out, I did end up taking my purchase back. And guess what? I had a hard time digging up that little white slip of paper, amid all the others in my collection.
• It’s eco-friendlier. Paperless receipts are also greener, and I'm all for saving trees.
On the other hand, do I want one more place to have my e-mail address? I'm already bombarded with e-tailing offers as it is—most I erase without even opening. So what's worse, a cluttered wallet or a cluttered inbox? Let me know what you think? Right now, I'm sticking with paper.